Questions, answered plainly

No, but do not take our word for it. Before you deposit anything, check three things: where client money is held, whether a payout returns to the method you paid with, and whether every cost is named before you confirm. All three are answered on this page, and you can hold us to them.

Yes. Client deposits sit separately from company funds with regulated payment partners, so they are never used to run the business. That does not remove market risk - a position can lose value, and no honest platform will tell you otherwise.

Yes. A payout goes back to the same method you deposited with, normally within one business day once KYC checks are complete. You do not have to explain why you are withdrawing.

Orders are routed through broker partners operating under CMA-KE and CBK rules. Ask your analyst which partner covers your account and for the licence details before you deposit - any licence can be checked in the public register yourself.

From a commission on completed trades and from paid training, and from nothing else. We take no share of your deposit and we do not earn when a position loses. Every commission is shown before you confirm.

You can open an account and make your first deposit starting at KSh32,000. This allows you to begin building a portfolio and accessing AI-powered trading signals right away.

Withdrawals are processed the same business day you request them through your dashboard. Funds return to your M-Pesa account or chosen payment method within standard clearing times.

You will need a valid national ID and proof of address (utility bill or bank statement). The KYC process takes a few minutes and keeps your account secure against fraud.

No - all costs are shown transparently before you complete any transaction. Commissions and spreads are clearly stated, and there are no surprise fees.

The AI analyzes market conditions in real-time and sends instant trading signals to your phone. Your personal analyst reviews each signal, explains the market analysis behind it, and you approve or adjust it in seconds - no waiting for experts.

Markets can rise and fall - your capital is always at risk. Safaricom Capital helps you build a diversified portfolio and adjust your asset allocation to manage volatility, but past returns do not guarantee future gains.

Yes, you can withdraw your entire balance at any time. Simply request it from your dashboard, and the full amount will be returned to your M-Pesa or chosen payment method.

Yes. Every member receives a dedicated financial analyst who guides your strategy, explains trading decisions, and adjusts your portfolio as your goals change. The analyst combines professional expertise with AI tools.

You can deposit and withdraw using M-Pesa, major debit and credit cards, and bank transfers. All methods are shown at checkout, and M-Pesa is processed instantly.

Returns depend on market conditions, your asset allocation, and the volatility of the markets you invest in. Safaricom Capital uses a profit calculator to show you realistic scenarios, but no returns are guaranteed.

Yes - Safaricom Capital operates under CMA-KE oversight and CBK guidelines. All accounts are verified with KYC standards and two-factor authentication protects your login at every step.

Visit the login page and enter your email and password. Two-factor authentication will send a code to your phone for security. Once verified, you can access your portfolio, trading signals, and account statement instantly.

Opening an account is free. There is no registration fee and no subscription - you only deposit what you decide to invest, starting from KSh32,000.

You need a valid national ID or passport and a recent document showing your address, such as a utility bill. This KYC check is required before an account can move money.

Yes, the platform runs fully in a mobile browser with nothing to install, so you can invest using your phone anywhere in Kenya.